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Shipping & Returns

Shipping Policy

All orders are processed within 48 working hours of receiving order (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

We currently only process and ship orders in India.

At this time, we do not ship outside India. 

Return & Exchange Policy

We accept returns up to 7 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the refund. 

Exchanges :

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges can only be made for products(s) of equal or lesser value.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@y5creation.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@y5creation.com 

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